Refund and Cancellation Policy

Refund and Cancellation Policy

At Eco Craft Creation, customer satisfaction is our top priority. We are committed to providing quality handcrafted products. However, we understand that sometimes returns or cancellations are necessary. Please review our policies below:

Order Cancellation

• Orders can be canceled within 24 hours of placing the order by contacting our support team at [email protected].
• After 24 hours, cancellations will not be accepted as production or packaging may already have started.

Refund Policy

• Refunds are processed for damaged, defective, or incorrect items received.
• Customers must notify us at [email protected] within 3 days of delivery, providing clear evidence (photos/videos) of the issue.
• Refunds will be issued in either LKR or USD, based on the original transaction currency, within 7-10 business days after approval.

Non-Refundable Items

• Custom-made or personalized items are non-refundable unless they are defective.

How to Request a Refund

• Email us at [email protected] with your order details and proof of the issue.
• Our team will review and guide you through the process.